Returns Policy

Made-to-order products

Our caps are produced individually for each order. Because of this, we are unable to accept returns simply because of a change of mind.

Faulty or incorrect items

If your order arrives damaged, faulty, or is not the item you ordered, contact us within 30 days of delivery with your order number and clear photos of the product and packaging. We will arrange a replacement or refund.

Lost or undelivered orders

If tracking shows your order as lost or it has not arrived within a reasonable time after the estimated delivery date, get in touch and we will investigate with the carrier.

Cancellations

Orders can only be cancelled before production begins. Contact us as soon as possible if you need to cancel.

How to start a request

Email us via the contact page with your order number and a short description of the issue.

Statutory rights

This policy does not affect any statutory consumer rights you have in your country.